Returns & Exchanges
At Pinky's Iron Doors, we strive for perfection in every handcrafted piece, but we understand that plans can change. If you are not completely satisfied with your purchase, our streamlined return process ensures your home renovation stays on track.
Initiate Your Request
Contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.
Prepare for Shipment
Securely repackage your door or hardware in its original heavy-duty crating to prevent damage during transit, ensuring all components and documentation are included.
Schedule Pickup
Once your return is authorized, we will coordinate with a specialized freight carrier to pick up the item directly from your location at a scheduled time.
Inspection and Refund
After our warehouse team inspects the returned unit for quality and condition, we will process your refund or exchange credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing